The Systems & Network Engineer will provide support and technical advice for users and serve as the liaison between ICAN and the IT Managed Service Contractor along with the IT Platform Engineer and Data Manager. Work with contractors to maintain secure and consistent operations for internal IT business systems, and provide installation and training services to ICAN staff as needed. Will promote the philosophy and mission of the agency by performing the following duties:

Duties & Responsibilities:

Responsible for coordinating all IT functions with the agency and serve as both the internal and external network and business systems contact for the agency
Responsible for communicating all IT issues and concerns to ICAN leadership and IT managed service contractor
Coordinates ICAN IT projects with the Platform Engineer, ensuring status is communicated to the correct ICAN staff members and leadership; engages with IT Managed Service Provider as needed for project updates
Administrates and integrates agency hardware, networks, and business systems for business functions including user management, organizational profiles, account security, and user permissions
Liaison with the Platform Engineer for ICAN and IT contractors including cyber security firm. Helps with development, implementation, and monitoring of disaster plan and risk assessment
Responsible for long-term hardware, server, firewall, and network planning with Platform Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider
Oversees the management of inventory of spare equipment and coordinates ordering for new equipment
Participates in regular ICAN and vendor meetings, representing IT along with the Platform Engineer
Review existing vendor agreements to ensure compliance and IT requirements. Assist with the evaluation of existing and new vendors for logistics and quality
Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions
Develops internal ICAN process Documentation / Policies / Procedures relative to IT
Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.)
Establishes internal ICAN process for requesting IT help and support
Maintaining computer networks including mainframes, VPNs, routers and other physical hardware including installing and configuring network equipment
Creating firewalls and updating virus protection software and data security systems to keep data and communications protected
Monitoring computer systems to improve network performance for all systems including troubleshooting, resolving, and communicating networking issues to other employees and management
Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

IT Systems & Network Engineer